Frequently Asked Secure Trade Questions

Escrow is the term used when a third party like Truzo holds the buyer’s money securely and only releases payment to the seller when they deliver the products or services bought. This way, buyers get what they’ve paid for without being scammed and sellers get paid on confirmed delivery without having to wait for payment. It’s a win-win for both buyers and sellers.

It’s the safest way to buy and sell with strangers. Using Secure Trade (Escrow) on Junk Mail means not worrying about getting scammed because all registered users are fully vetted and verified by Truzo. You don’t have to chase for payment and it’s so much easier to make and receive payments via Credit Card, Debit Card, Instant EFT or normal EFT. You’ll have your own personal or business Trust Zone every time you buy or sell on Junk Mail.

Escrow is a service that allows buyers and sellers to transact in a secure environment.

It starts with a buyer and seller agreeing to transact. The buyer then pays the money over to the Escrow service provider and the seller delivers the product once confirmation is received that the transaction has been funded. Once the goods have been delivered as agreed upon and the buyer is happy, the funds are released to the seller.

All buyers and sellers using Escrow are verified by Truzo (the Escrow service provider).

After registering for Secure Trade (Escrow) with Truzo, there are just 4 easy steps:

1. Agree: Buyer, seller and agent, if present, agree to the terms of the transaction.
2. Secure: Verified buyer commits to a transaction by paying money into a secure Escrow account.
3. Deliver: Verified seller delivers the products or services as agreed between all the parties.
4. Pay: Once approved by the buyer, Truzo releases funds to the seller and/or agent.

To find out more about Secure Trade on Junk Mail, please click here

Secure Trade is an Escrow service on Junk Mail that allows you to buy and sell products in a safe way. Below we’ll explain the steps of buying and selling through Secure Trade:

1. Place a FREE advert on Junk Mail. When placing an advert that meets the criteria, you’ll have the ability to enable Secure Trade after you’ve entered your price.
   
   Please note that only ‘For Sale’ adverts over R100 are eligible for Secure Trade. Also, certain categories are excluded from Escrow, so if the Secure Trade tick box does not come up after you’ve entered your price, your advert criteria is most probably not eligible for Secure Trade.
   See the full list of exclusions here > https://www.junkmail.co.za/info/secure-trade-exclusions
2. Register for Secure Trade. Buyers and sellers should be registered for Secure Trade to take part in a transaction. Please note that all users will be verified through Truzo before they can take part in any transaction.
3. Set up a transaction. Sellers who are successfully verified can set up transactions from the ads or leads dashboards on Junk Mail. When setting up a transaction, the seller needs to select the number of inspection days the buyer will have before the money is automatically released.
4. Approve and fund the transaction. The buyer will be notified once the seller has set up a transaction through Secure Trade and will be able to approve and fund the transaction from their transactions dashboard under Secure Trade on Junk Mail.
5. Delivery. Once the seller has received confirmation that a transaction has been funded, the seller can deliver the goods to the seller. When delivery is confirmed, the number of inspection days starts counting down.
6. Funds are released. Once the buyer has received the goods, they can either release the funds manually or the funds will be released automatically after the inspection days have lapsed.

Truzo, from the words TRUst ZOne, is an independent Escrow Payment Platform. Unlike other Escrow services, Truzo is regulated by the Financial Sector Conduct Authority (FSCA) and does strict compliance checks on every Truzo user to make sure your personal and/or business TRUst ZOne is safe and secure. Truzo (Pty) Ltd (2016/390144/07) is an Authorised Financial Service Provider (FSP 51539).

You can register for Secure Trade on Junk Mail in one of the following ways:

• After placing an advert that is Secure Trade enabled, you’ll see a button on the success message that takes you through to the registration.
• You’ll receive an email after placing an advert prompting you to register for Secure Trade.
• You can log in to your Junk Mail dashboard and click on the Secure Trade button.
• If you’re a buyer and a transaction has been set up with your details, you’ll receive an email where you’ll be prompted to register.

You can set up Secure Trade transactions from 2 places:

1. The Junk Mail leads dashboard (if someone has enquired on your advert that is Secure Trade enabled).
2. The Junk Mail ads dashboard.
   

Setting up a transaction from the leads dashboard:

• Click on the lead received on a Secure Trade enabled advert. Secure Trade leads will be marked with the Secure Trade shield icon.
• Below the lead details, you’ll see the ‘create transaction’ option.
• Fill in the transaction details and submit.
  

Setting up a transaction from the ads dashboard:

• Click the create transaction button on your Secure Trade enabled advert.
• Fill in the buyer’s details.
• Fill in the transaction details and submit.

View the full transaction process here

You can enable or disable Secure Trade on your Junk Mail adverts at any time.

Simply log in to your Junk Mail dashboard and go to the ads section.

You’ll see the Secure Trade shield icon on each eligible advert. If it’s light grey, it’s disabled. If it’s green, it’s enabled.

Simply click on the icon to enable or disable Secure Trade.

Find out how to place a Secure Trade enabled advert here

Simply visit the Place A FREE Ad page on Junk Mail and start placing your advert.

• Fill in your contact details.
• Select whether you are advertising as an individual or as a business.
• Fill in your advert title.
• Choose your categories. Please note that only certain categories are eligible for Secure Trade. For the full list of exclusions, please click here
• Select an intention for your advert. Please note that only for sale adverts are eligible for Secure Trade.
• Fill in your price details. Only adverts above R100 are eligible for Secure Trade.
• Fill in your advert details, such as the condition and description.
• Specify your location.
• Upload your images.
• Submit your advert.

For a detailed explanation of how to place a Secure Trade advert, click here

Refunds are paid directly into your Truzo Wallet. Any money in your Truzo Wallet can be transferred into your bank by simply clicking ‘Transfer’ in the withdrawals section under Secure Trade on Junk Mail. It usually takes about 24 hours for Truzo to make payment and, depending on your bank’s rules, the money will be available in your account within 24 to 48 hours.

For a detailed explanation of how to withdraw your money from Secure Trade, click here

For the transaction fees, please click here

Alternatively, please see the transaction fees on the contact form before submitting a lead. You can also see it on the transaction setup page.

The buyer automatically pays the Secure Trade fees (which consists of Truzo and other merchant fees) unless both buyer and seller agree to split the fee 50/50.

Yes. VAT is charged on all Secure Trade transaction fees.

Anyone. Personal and business profiles can be registered.

Please note: Junk Mail doesn’t currently offer Escrow services to our premium advertisers, as these businesses are verified by our internal processes, but all private individuals and businesses with free accounts can register and make use of Secure Trade on Junk Mail.

Yes. Secure Trade (Escrow) users are verified to make sure users are who they say they are. This is done automatically while registering. In some cases, Truzo (the Escrow service provider) may need you to upload some documents to verify your registration.

Verifications are done by Truzo through KYC (Know Your Customer) agencies.

Truzo is regulated by the Financial Sector Conduct Authority (FSCA) and conducts rigorous compliance checks on every Truzo user to ensure a safe and secure environment. Truzo (Pty) Ltd (2016/390144/07) is an Authorised Financial Service Provider (FSP 51539).

Verifications are done every 12 months or every time you change important information like bank details or personal details like your physical address.

Very secure! Secure Trade, powered by Truzo, is the safest way to buy and sell on Junk Mail.

Truzo is:

• regulated by the Financial Sector Conduct Authority (FSCA)
• does strict compliance checks on every Truzo user
• has Professional Indemnity insurance cover in place for your peace of mind

First, contact the seller to see if you can resolve the problem amongst yourselves.

If the inspection time is almost over, you should dispute the transaction to stop your money from being automatically paid over. If you and the seller can’t agree, Truzo can help with the arbitration, but it will come at an additional cost.

Disputes are handled by Truzo, not Junk Mail.

Important note: Transactions can only be disputed after delivery has been confirmed and before the inspection days have lapsed. So it’s imperative to ensure that you take note of how many inspection days you’ll have because after that, the funds will automatically be released to the seller and the transaction can no longer be disputed.

Click here to find out more about how to dispute a transaction, what Truzo's dispute process is and what Truzo's dispute terms and conditions are.

Whether the inspection days are over or the buyer releases the money, you can expect the money to show in your Truzo Wallet within 24 hours. Any money in your Truzo Wallet can be transferred into your bank by simply clicking ‘Transfer’ in the ‘Withdrawals’ section under Secure Trade. It usually takes about 24 hours for Truzo to make payment and, depending on your bank’s rules, the money will be available in your account within 24 to 48 hours.

The buyer will have the option to dispute the transaction after delivery has been confirmed and before the inspection days have lapsed.

You’ll see the ‘Release Funds’ and ‘Dispute’ between these two statuses on your transaction screen.

For a detailed explanation on how to dispute a transaction, click here

You can contact the Junk Mail customer care department on [email protected] or call us on 012 342 3840.

Contact Truzo on [email protected] or call 011 486 0692 / 011 486 0847 if you have the following issues/queries:

• Registration queries
• Login queries
• Transaction queries
• Dispute queries

Yes, there are fees applicable to Escrow disputes through Truzo.

First, contact the seller to see if you can fix the problem. If the inspection time is almost over, you should dispute the transaction to stop your money from being automatically paid over to the seller. If you and the seller can’t agree, Truzo can help with the arbitration, but it will come with an additional cost.

Please see the arbitration thresholds and fee tables below.

ARBITRATION REFERRAL TRANSACTION THRESHOLDS

DISPUTE MANAGEMENT RESOLUTION FEE RESERVE

On the transaction that you’ve disputed, you’ll see a Dispute Status button that will direct you to the Dispute Status page.

When visiting the Secure Trade dashboard, you’ll be able to navigate to ‘Secure Trade Profile’ where you can manage all of your Secure Trade details. You’ll also be able to upload proof of identification, proof of address or any other details Truzo may require to complete your verification.

Please note that if you make any changes on your Secure Trade profile, your profile will automatically go into a pending state, as the details you’ve added/changed needs to be verified by Truzo.

Secure Trade is an Escrow service provided by a third party called Truzo. The main objective of an Escrow service is to provide a safe environment for trading. In order to do that, Truzo needs to verify that all parties using the service are who they say they are to ensure safe trading. In order to verify each person and business properly, Truzo requires certain information like your personal details.

Secure Trade is a separate service offered by Truzo (the third-party Escrow services provider). Because your Secure Trade account has access to sensitive information that is regulated by Truzo, it needs to be separate from your Junk Mail account, although the Escrow solution forms part of the Junk Mail website. By keeping the two separate, we add an additional level of security, which makes trading through Escrow safe and reliable for all parties involved.

Junk Mail, in partnership with Truzo, wants to ensure that the Escrow service provided on the Junk Mail website is as secure as it can possibly be. By asking users to log in to their Junk Mail account and their Secure Trade account, we add an additional layer of security for our users, so they can buy and sell safely.

Your Secure Trade account is almost like a bank account, so you want to make sure it’s as secure as possible. What better way to do that than a double login and notifications every time you log in.

When an advert has been Secure Trade enabled, the advert will stand out in three ways to users browsing the website.

1. On Junk Mail’s search results pages, you will see the Secure Trade text and icon.
2. On Junk Mail’s advert detail pages, you will see the Secure Trade text and icon at the top of the form.
3. On Junk Mail’s advert detail pages, you will also see a Secure Trade block in the contact form, below the message field. This block contains the transaction fees table, and a preferred payment method should be selected when ticking ‘Willing to transact through Secure Trade’.

Selecting a payment method when enquiring about an advert makes the transaction process easier for the seller if he/she has all the details of the buyer. By asking how you would like to transact, we’re making it quick and simple for a transaction to be set up, should both parties agree on the product and price.

Please note that selecting a payment method does not mean you are required to make a purchase.

You can see the status of your Secure Trade transactions by logging in to your Junk Mail dashboard, going to Secure Trade, and then selecting Transactions. You’ll be directed to a collective view of all your transactions. Click on each to view the status.

You can also click ‘Refresh’ to ensure the status is up to date.

For a more detailed explanation of Secure Trade transactions, please click here

The inspection days are there to give the buyer enough time to check that they are happy with the goods they received. As soon as the seller confirms the delivery of the goods, the clock starts ticking on the inspection days. When the inspection days are over, the money is automatically paid to the seller, or if the buyer is satisfied with the product, they can release the funds to the seller before the inspection days are over.

The inspection days are customisable for each transaction and can be changed when the transaction is set up or edited afterwards.

Yes, you can change the number of inspection days. It’s completely customisable for each transaction you set up. You can also edit the number of inspection days by editing the transaction details.

Once a transaction has been created, you can go back to the transaction details page from the Secure Trade Transactions dashboard and edit the transaction details by clicking on the ‘Edit’ button.

Advert Intention:

We only allow adverts with the ‘For Sale’ intention to transact through Secure Trade (Escrow).

Price exclusions:

Junk Mail, in partnership with Truzo, does not allow adverts below R100 to be Secure Trade enabled, as the transaction fees do not make it viable.

Additional Information:

Truzo (the third-party Escrow Service provider) is regulated by the Financial Sector Conduct Authority (FSCA), which determines what can and cannot be sold through Escrow platforms.

Junk Mail users can’t use Secure Trade (powered by Truzo) for trading in any illegal goods/services, sanctioned goods/services, unlicensed goods/services (where a licence is required by law to sell/buy/trade-in), and anything that is not in Truzo's risk appetite, as per their terms and conditions.

Click here to view the full exclusion list.

Your Truzo wallet is like a digital version of the real wallet or purse you carry around. The available balance in your wallet can be used to buy goods using Truzo or it can be transferred into your bank account by making a withdrawal.

• Credit Card – convenient but costs a little more
• Manual EFT – costs very little but the process takes longer
• Instant EFT – also convenient but costs a little more
• Truzo Wallet – by far the best option for both convenience and price