PABX SAMSUNG DCS 24 DIGITAL COMMUNICATIONS TELEPHONE SYSTEM
Still in working condition
With the DCS Auto Attendant option, incoming calls are never on hold for long. The Auto Attendant can answer multiple calls simultaneously and provide customized greetings. External callers are prompted by the Auto Attendant to dial the direct extension number thus bypassing the operator. If no extension is dialed within a specified time, the call is automatically connected to the operator or another extension. The Auto Attendant can work independently or together with a voice processing system.
The Caller ID option on the DCS phones shows the caller's name and number, even if you are on the other line. In addition, a single keystroke will save the caller's number so that you can easily return the call.
Uniform Call Distribution
When a group receives a call, the DCS will direct the call to the first available person in that group. If no operator is available to answer the call, the system will play a message which reassures the caller that assistance will be provided as soon as possible. System flexibility enables group supervisors to monitor the status of all incoming calls.
Reports and statistics available to group supervisors include:
Number of total calls
Number of calls waiting
Average queue time and longest waiting time
Number of times that all agents were busy
Average number of rings before the calls were answered
Average service time after the calls were answered
The DCS Daughter Cards - Easily Add Handsets, Fax Machines or Modems
You can easily add a fax machine, a modem or extra handset to an existing DCS keyphone. With the optional DCS Daughter Card, the additional devices operate independently. The fax machine or modem can have its own extension number so you can send and receive faxes or data while making calls.
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