Customer Service Executive

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  • Category: Jobs - Sales and Marketing
  • Region: Gauteng - Johannesburg
  • Published: 14/01/2021
  • Ad Type: Jobmail Affiliate

As a Customer Service Executive, you’ll be responsible for managing different tasks and assisting in any issues our customers facing both online and offline. You need to create and maintain accurate information of listings and provide excellent service to customers.

You will love solving problems, thinking critically, and achieving the highest levels of performance.

Responsibilities:

Create, check listings and assist with any issues in trading on a daily basis.

Assist with data collection and maintain operations related information on a daily basis.

Communicate with customers about service issues and assist in resolving.

Communicate with managers about service and operational issues and assist in resolving.

Complete and maintain a variety of reports as directed by the manager.

Use software tools to manage tasks.

Perform other duties as assigned.

Requirements:

Excellent people skills, with an ability to partner with a dynamic team.

Outstanding verbal and written skills.

Flexible and able to multitask, and aptitude in problem-solving.

Preferred Education and Experience:

Have work experience in operations, customer services, marketing or related field.

Knowledge of information technology.
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