Client Service Consultant - Investment

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  • Category: Jobs - Sales and Marketing
  • Region: Gauteng - Johannesburg
  • Published: 22/10/2019
  • Ad Type: Jobmail Affiliate

The responsibilities will include, but not be limited in anyway to:-
•Ensuring an excellent quality of service is given to clients at all times.
•Online accounts verification and activation
•Build and establish relationships at all levels with internal departments, so as to ensure that timeous resolutions are found to any problems that might arise.
•To provide support to the correspondence and walk-in-centre teams as and when required
•Completing administrative and repetitive tasks in keeping accurate, detailed stats of all queries and correspondence.
•Identifying and proposing solutions to process and service related failures.
•To supply marketing material via various Media forms to all interested parties.
•Database updates and information maintenance

Qualifications and experience which are Non Neg.
•Relevant business degree or studying towards NOT NEG
•Matric/Grade 12.
•6 months contact centre experience/client services experience.
•Excellent verbal and written communication skills (good voice and good diction)
•Be multilingual.
•ITC/CRIM Clear
•Computer Literate.

The importance of this role is that the candidate should possess all of the following skills.
•Self Control, Initiative, Analytical Thinking, Professionalism, Administration Skills
•Friendly and diplomatic nature with a passion for people.
•Maturity to speak confidently with intermediaries and clients.

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