Customer Service Contact Agent
The Customer Service Contact Agent is responsible for the provision of a single point of contact for iStore Clients to log problems and request in a professional, service orientated manner maintaining the highest level of customer satisfaction by seeking first call resolution thereby ensuring that the Contact Centre meets the required Standards and Measures. The role / position calls for high level competencies in six key areas.
• Handle complaints, answer queries and provide support and general information.
• Be fully conversant with the Core Group’s Client Care and Client Satisfaction policies and Service Level undertakings.
• Display a passion for Client service, Client satisfaction and commitment to meeting and exceeding Client expectations.
• Exhibit excellent interpersonal skills and ability to communicate effectively and efficiently with both clients and co-workers in challenging situations i.e. irate Clients, conflict resolution etc.
• Good telephone etiquette
This role will also be suitable for individuals with an option to work at the company’s premises as well.
To apply for this position please Whats App your full names and age to 0634438880view more.
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