Call center agent

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  • Category: Jobs - Sales and Marketing
  • Region: Gauteng
  • Published: 22/10/2020
  • Ad Type: Jobmail Affiliate

Customer Service operations and workflow management
• Team Leader needs to be aware of and know how to work with all tools and possible data sources
• Team Leader needs to be able to provide Customer Service processes knowledge in an easy and fast way to Customer Support Specialists in order to ensure smooth and high-quality service
• Create a safe and productive work environment for Customer Support Specialists
• Help to achieve optimal performance from Customer Support Specialists by analysing knowledge gaps and requesting or organising training / guidance for improvement
• Communicate to relevant Senior Team Lead, if Customer Support Specialists are not performing as expected
• Monitor or make needed adjustments to resource allocation throughout the day, week and month
• Lead by example and promote the company's values among the Customer Support Specialists and beyond
• Complete Customer Support Specialist tasks with timely and high-quality manner Personal Attributes:


• Injection of motivation
• Consistency
• Transparent Communication
• Approachability and Availability
• Innovative and Inspirational
• Effective Coaching and mentoring
• Confident and Knowledgeable
• Scheduling
• Reporting and data analysis
• Report writing
Should you wish to apply for the position, please apply directly via this job board,

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