Officer: Customer Support

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  • Category: Jobs - Professions
  • Region: Gauteng - Johannesburg
  • Published: 20/09/2019
  • Ad Type: Jobmail Affiliate

Computer Skills.
MS Access,MS Excel,MS Explorer,MS Outlook,MS PowerPoint,MS Word.

Job Mission / Objective Provide excellent customer service to walk-in customers and to provide administrative and sales support to the business banking suite as needed. Reports to Manager: Customer Support Impact on Business Results Role impacts directly on sales and service levels in the business suite by providing support and assistance in managing and delivering on-site service (enquiries, transactional support) and sales support (account opening and maintenance). Role impacts significantly on the operational efficiency of the business suite. Figures Affected by the Role (KPIs) Quantitative Revenue generation and retention Qualitative Customer service and retention ,compliance, audit Staff Supervised Direct Reports: Total Staff (incl. also Indirect Reports)

Inherent Requirements
Matric Minimum 3 years banking experience Office software skills Banking system skills FICA knowledge Leadership skills.

Experience: Minimum 3 years banking experience Skills / Specialized Know How: Office software skills, Banking system skills, FICA knowledge, Leadership skills, Good interpersonal skills, Stress tolerance, High energy levels Competencies: Customer service excellence, Teamwork, Problem solving, Organized and meticulous.

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