Call Centre Agent - Medical Insurance

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  • Category: Jobs - Insurance
  • Payment: R 12 000.00 - R 15 000.00
  • Region: Gauteng
  • Published: 01/12/2020
  • Ad Type: Jobmail Affiliate

* Broker/client query resolution
* Provide high level customer service
* Provide product information
* Broker relationship management
* Ensure credibility for smooth business transactions
* Liaise with internal broker consultants
* Provide support and assistance to internal teams
* Anticipate escalation and take over calls if required
* Ensure representatives are fully informed on products, procedures, customer needs and issues
* Manage large amount of inbound calls
* Ad hoc responsibilities as may be required
Desired Experience & Qualification
* Matric a MUST
* FAIS compliance a MUST
* Customer Service training
* At least 1 years' experience in an insurance contact centre environment
* Strong written and verbal English communication skills
* Ability to deal with difficult clients in a highly pressurised environment
Package & Remuneration
R12 000 - R15 000 CTC (including Provident Fund, Medical Insurance)

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