We are seeking a service-oriented and self-motivated professional to join our IT support team. In this role, you will work on maintaining and monitoring the computer systems and networks for our business. You will be tasked with solving complex technical issues and will also collaborate with team members across all departments to assist them with their technical requirements.
IT Support Duties and Responsibilities
Install and configure software and computer systems.
Troubleshoot and resolve issues with software or hardware.
Walk colleagues or clients through steps to help them resolve their technical problems.
Maintain procedures and reports that provide technical support to the entire organization.
Analyse records and logs to spot underlying trends and potential issues.
Support the implementation of new solutions or applications.
Establish accounts for new users and assist with password or login problems.
Test, evaluate, and make recommendations about new technology for the business.
IT Support Requirements and Qualifications
2+ years of experience in a technical support role (hospitality industry advantageous).
Certifications are preferred, but not required.
Working knowledge and expertise with a variety of software, hardware, and applications (specifically Microsoft Windows Server and Desktop operating systems).
Willingness to solve complicated problems and see projects through to completion.
Analytical skills to study problems and records and identify solutions.
Team-oriented attitude to help other colleagues and departments with technical problems.
Strong interpersonal communication and relationship-building skills.
Ability to manage time and effectively prioritize numerous projects at one time.
Own reliable transport is essential.
To apply for the position, please forward a motivational letter, an updated CV with a picture of yourself to email@example.com email...
**Please note that only successful candidates will be contacted. Should you not hear from us within 14 days – please consider your application unsuccessful**
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