Desktop Support Technician | Security Industry

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  • Category: Jobs - Engineering
  • Region: Western Cape - Cape Town
  • Published: 25/11/2020
  • Ad Type: Jobmail Affiliate

We are looking to put together a team of Senior Technician's who will be working a shift pattern consisting of both days and nights Cape Town office. The roles are very much desk based and therefore would not suit candidates who are looking to go out on site visits.

The principal responsibilities of the role are as follows:

• System Administration, version upgrades, patching, change mgmt. & hardware configuration updates and governance
• Day to day operations - maintenance and support - including but not limited to reactive support activities, ticket triage, escalations, etc.
• Day to day operations – administration - including but not limited to; profile, photo, clearance administration, and reporting
• Day to day monitoring of activities within a specific site or region including access control, CCTV, and intrusion detection related activities
• Application related issue (impacting a single site or individual assets on a single site, with limited impact to core business activities)
• Application related issue (impacting day to day core business activities and/or multiple sites)
• Planned routine maintenance of associated Access Control & CCTV applications.

The ideal candidate will have the following experience:

• Enterprise Security Systems
• Ticketing systems
• Excellent communication skills
• IMPRO, FCwinX or similar applications
• Able to perform of Network Diagnostics

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